Support / Refund Policy
Email: [email protected]
Live Chat: “Click Chat with Us” On The Right Hand of the Screen
Phone Number: 240-472-8496 Hours 10am – 5pm Eastern Standard Time
TEXT FOR A CALL BACK: 240-472-8496
Refund and Delivery Policy:
New Poly Foam Inserts. The firmness selected for the foam by the client is aided on suggestions given by us and are not a guarantee of how it will feel. All custom foam is nonrefundable. No guarantees or promises are made. If you have a problem with your order, please contact us at [email protected]
A: Usual 1 bag for each back cushions
A: For orders with two or more bags of shredded foam we will combine them into one larger bag to save on plastic
A: You have two options. One, add more of the current fill to your cushions. Or two, replace the current fill with shredded foam.
A: Lay down a tarp or old blanket that will catch all the loose foam pieces. Then open the side with the larger stitching. Add fill to each compartment until full. Then hand stitch the insert closed.
A: For back cushions you need a softer insert then for seat cushions. You can cut down your own inserts at 18 density 20 compression with a slab. Or you could order a seat cushion at 18 density 35 compression. You’ll need to add the notation: “these are for back cushions and we need a 20 compression cushion”
A: 26 Compression is not as supportive as a 35 compression it allows you to sink midway or more into the cushion.
A: 35 compression is a nice middle ground of comfort and support. It’s what we generally recommend.
A: The best way to describe it is with the 45 compression you will be sitting more on top of your cushion than sinking into it.
A1: I usually recommend a 35 compression it is a great middle ground. It is supportive yet comfortable
A2: We actually have a video on the compression and their differences. You can check it out in the photo gallery of the product or at our YouTube Channel How Foam Compression Works
https://youtu.be/Iq5UDvjBGQY
A: Please contact us through live chat or phone call to check on your order’s status
A: It is the small section of the cushion that goes in front of the arm. You can see it in the Diagram on the product page.
A: It usually takes 1-2 weeks